FAQ's

FAQ's

Is this website legit? Is my payment secure?

We are 100% legit, and are proud to offer the latest baby fashions at some pretty awesome prices! Our website is PCI DSS compliant, and all payments are securely processed through PayPal or Shopify payments. No personal information is received by our company.

How much is shipping?

The shipping and handling cost varies by item. Many of our products qualify for free international shipping, and this will be written in the product description. No sales tax will be charged.

How long does shipping take?

All orders are processed and shipped out within 2-4 business days. Deliver times vary, so please check the product pages for the most up to date information. Below is a general outline:

  • Ready to Ship products (RTS) – 2-3 days 
  • Apparel – up to 1 week
  • Moccasins & Accessories - up to 2-3 weeks

Please note: Delivery to our valued international customers may take slightly longer. 

Due to the high demand on our products, we fulfill some of our items directly from our manufacturers. Additionally, in order to guarantee the fastest possible delivery time, please note that some products will be packaged and shipped out individually. Rest assured your payment will still be processed in one transaction.

How can I track my order?

You will be notified once your order has been packaged and shipped out. If you haven’t received your tracking number, please feel free to email us at support@zerototwo.com, and we’re happy to update your order with it. You’ll receive automated updates as your products are delivered.

What is your return/refund policy?FAQ's

Customer satisfaction is our #1 priority, and we want you to be completely happy with your purchase. Please contact us within seven (7) days of receipt with your specific request. If you have received an incorrect or defective item, we will refund you. For other returns, you will be responsible for shipping. Unfortunately we cannot refund or allow returns once seven (7) days have passed from delivery. Personalized items and free + shipping offers are final sale.

Can I make changes to my order after it’s been placed?

Please make sure your product and shipping information is correct before placing your order. If you notice a mistake, let us know immediately. We cannot guarantee we’ll be able to make any changes if the order has already been processed. Unfortunately we aren't responsible if a package is undeliverable due to missing or incorrect address information.

Do you offer wholesale opportunities?

Yes, we would love to work with you! Please email us to inquire.

How can I give feedback or suggestions?

We are a family-owned small company and would love to hear your feedback! Please email us at support@zerototwo.com to share your order experience or suggestions.

 

Thank you for stopping by, we really appreciate it!